Under direct supervision, the incumbent performs a wide variety of office support, secretarial and receptionist duties related to application processing, student contact, and/or data coordination at EWCHEC-Taylor. Incumbent is responsible for assisting students and visitors with guidance in the enrollment process including admission, financial aid, registration, and policies and procedures. Compose letters and correspondence. Relay and resolve telephone and walk-in inquiries. Schedule calendar, meetings, and answer inquiries concerning activities and operation of the Center. Make travel arrangements. Create, maintain, and process records and forms. Perform data entry on a personal computer using various software programs. Perform a wide variety of typing assignments that are sometimes confidential in nature. Perform simple to moderately complex mathematical calculations.

Minimum Requirement:
High School equivalency and two (2) years directly related work experience.

 Preferred Qualifications:

• Associate's Degree from an accredited college or university with a degree concentration in a related field.
• Two (2) years of experience working in customer service capacity within an educational environment.

The incumbent will:
• Perform a wide variety of data-entry assignments, sometimes confidential in nature, which utilize software that includes the College database, scanning software, and Microsoft Office products.
• Greet and direct visitors and students in a manner consistent with contemporary practices of customer service through direct contact, e-mail, fax, and telephone inquiries. Accept, screen, and route telephone calls. Maintain activity log as required. Answer inquiries concerning activities and operations of the Center. Maintain calendar of departmental activities.
• Work with faculty, staff, and students representing any of the colleges offering courses at EWCHEC-Taylor. Act as a first contact between student(s) and other college departments and refer students(s) to appropriate offices as needed.

• Serve as the primary contact person for the Enrollment Services team when needed to greet visitors, answer telephones, make appointments, and proctor exams.
• Sort, screen, and distribute incoming and outgoing mail. Prepare copies, scan and/or email documents and send faxes.
• Assist in events planned and held at the Center for prospective, new and current students as well as the general public.
• Maintain knowledge of current processes, procedures, and regulations regarding areas of responsibility which includes FERPA. Create, maintain, process, and update files, records and other documents for students and employees at the Center.
• Order, maintain inventory of, and distribute office supplies.
• Perform basic bookkeeping functions, which may involve simple billing and cash receipt activities and assist in the preparation of the departmental budget.
• Assist in preparation of annual report and accreditation processes that apply to the assigned department.
• Perform job-related duties as assigned.

KNOWLEDGE:
• Knowledge of utilizing Microsoft Office products.
• Basic accounting knowledge.
• Knowledge of FERPA

SKILLS AND ABILITIES:
• Customer courtesy, friendliness, and receptionist skills.
• Word processing, data entry or typewriting skill
• Ability to communicate effectively, both verbally and in writing.
• Ability to read, write, and understand verbal and written instructions, short correspondence and memos.
• Ability to maintain calendars and schedule appointments.
• Ability to understand, follow, and enforce safety procedures.
• The ability to interact with students, faculty, staff, and customers of the college.
• Ability to calculate simple to moderately complex mathematical equations.